Griellea Cancellation and Refund Policy
Effective Date: July 22, 2026
Griellea understands that grief can affect a person’s schedule, energy, and capacity in unexpected ways. This Cancellation and Refund Policy is intended to be clear, fair, and respectful.
1. About Griellea
Griellea serves adults navigating loss through grief education and coaching for individuals, and offers consulting for organizations. Griellea is the practice name used by InwardAwaken LLC, an Arizona limited liability company. All services described in this policy are provided by InwardAwaken LLC, doing business as Griellea.
2. Definitions and Acceptance
A “Prospective Client” is a person who has booked or attended a Discovery Conversation with Griellea but has not yet begun receiving grief education and coaching services, and a “Client” is a person who is receiving those services. References to “you” in this policy apply to both, except where this policy specifically distinguishes between them.
By checking the acknowledgment box presented at booking and completing payment, you agree to this Cancellation and Refund Policy.
3. Refund Requests or Payment Concerns
If you have a question or concern about a payment, cancellation, or refund, please reach out through the Contact page at griellea.com. We would like to hear from you and work through it together.
4. Discovery Conversation
A Discovery Conversation may be booked for a $10 fee, which also reserves your time.
A minimum of 24 hours’ notice is required to cancel or reschedule your Discovery Conversation. If you cancel or reschedule with less than 24 hours’ notice, the Discovery Conversation fee is not eligible for a refund.
If you attend your Discovery Conversation and decide that an individual session or group series is not the right next step for you, your Discovery Conversation fee will be refunded, provided we receive your written request within 7 calendar days. Requests may be submitted through the Contact page at griellea.com.
If you have not joined your Discovery Conversation within five minutes of the scheduled start time, the Discovery Conversation is considered missed, and the Discovery Conversation fee would not be eligible for a refund.
5. Cancellations and Rescheduling for Individual Sessions
A minimum of 24 hours’ notice is required to cancel or reschedule an individual session. This helps make that time available to others.
Payment is not refunded for a session that has already taken place, for a missed session, or for a cancellation or rescheduling request made with less than 24 hours’ notice. If extraordinary circumstances prevented you from providing notice, see the exception process described later in this policy.
You may reschedule an individual session through the rescheduling link in your confirmation email. Payment already made for the original session will be applied to the rescheduled session when you reschedule with at least 24 hours’ notice.
Griellea will wait up to 15 minutes after the scheduled start time. If you have not joined within 15 minutes, your session will be treated as a missed session under this policy. If you arrive late, your session will still end at its originally scheduled time.
6. Group Sessions, Customized Trainings, and Webinars
If you've registered for a multi-session group series and paid in advance, refunds are available up to 24 hours before the group begins. Within 24 hours of the group series beginning, your spot is no longer eligible for a refund.
In addition to grief education and coaching for individuals, Griellea offers professional learning for organizations and practitioners, in two forms. A Customized Training is designed and delivered exclusively for your organization, whether as a single session or a series tailored to your team’s needs. A Webinar is a shared learning experience open to practitioners from a range of organizations. Customized Trainings and Webinars follow the same cancellation and refund terms described above.
Group sessions, Customized Trainings, and Webinars begin at the scheduled time and continue as planned. If you arrive late, you may join in progress when appropriate, but the event will not be restarted, extended, or repeated because of a late arrival, and no refund is provided for the portion you missed.
This policy does not provide for a refund of a session that has already taken place.
7. Technology Issues
Because Griellea’s services are provided virtually, technology issues may occasionally occur. If an individual session, group session, Customized Training, or Webinar cannot take place, or cannot reasonably continue because of a technology issue on Griellea’s side, or that of the platform Griellea uses to deliver its services, you may choose to reschedule, when available, or receive a full refund for the affected session.
A technology issue on your side, such as a problem with your internet connection, is not treated as a missed session. If it prevents your session from taking place or continuing, and switching to an alternative method or voice call isn’t feasible, you may reschedule without an additional fee.
8. Cancellations by Griellea
If Griellea needs to cancel or reschedule your Discovery Conversation or session, you may choose to reschedule or receive a full refund.
If Griellea needs to cancel or reschedule a group session, Customized Training, or Webinar, you may choose access to the rescheduled date or a full refund for the amount you paid. If only part of a multi-session series is affected, this choice applies only to the sessions not yet held, and any refund will be prorated accordingly.
9. Exceptions for Extraordinary Circumstances
Griellea understands that grief and life circumstances can be unpredictable. If extraordinary circumstances prevented you from providing notice in accordance with this policy, you may request that Griellea consider an exception. Requests must be submitted within 7 calendar days of the missed or affected session. Exceptions are granted at Griellea’s discretion and are not guaranteed. When an exception is granted for an individual session, payment will be applied toward a rescheduled session rather than refunded, since that time was reserved exclusively for you. When an exception is granted for a group session, Customized Training, or Webinar after the refund window described above has passed, Griellea may offer a refund or access to a future offering for the sessions you have not yet attended, consistent with the remedy described under Cancellations by Griellea.
10. Frequent Cancellations or Missed Sessions
Griellea understands that grief can make scheduling difficult at times. If repeated cancellations, missed sessions, or last-minute changes make it difficult to maintain a constructive working relationship, Griellea may review whether continued services are appropriate. Any such decisions will be made thoughtfully on a case-by-case basis.
11. Updates to This Policy
Griellea may update this policy from time to time. The version in effect at the time you book a Discovery Conversation or session governs that booking, and a later update does not change the terms that applied to a booking already made.
12. Waiver
Griellea’s decision not to enforce any provision of this policy on one occasion does not waive Griellea’s right to enforce that provision, or any other provision, in the future.
13. Governing Law
This policy is governed by the laws of the State of Arizona, without regard to conflict of laws principles.
14. Severability
If any provision of this policy is found invalid or unenforceable, the remaining provisions will continue in full force and effect.