Privacy Policy

Last Updated: August 2, 2026

Griellea serves adults navigating loss through grief education and coaching for individuals, and offers consulting for organizations. Griellea is the practice name used by InwardAwaken LLC, an Arizona limited liability company. This Privacy Policy explains how Griellea collects, uses, stores, and protects information through griellea.com, including when you visit the site, contact us, join our email list, or book an appointment. This Privacy Policy should be read alongside our Terms of Use, which also governs your access to and use of this website.

1. Information We Collect

Depending on how you interact with Griellea, we may collect the following types of information:

Contact information: your name, email address, phone number, and any message you choose to send us.
Booking information: appointment type, scheduling preferences, time zone, client agreement confirmations, and limited information you provide during the booking process.
Payment information: billing and transaction information processed through scheduling and payment systems. Griellea does not receive or store your complete credit card or debit card number. Payment details are processed through third-party payment processors, which handle payment information according to their own security and privacy practices.
Email subscription information: your email address, subscription preferences, consent records, unsubscribe activity, and general email engagement information.
Website and device information: IP address, browser type, device information, pages visited, referring links, and cookie or analytics data.
Correspondence information: information you choose to share with us by email or through scheduling forms, limited to what is reasonably necessary to respond to your inquiry or manage your appointment.

2. How We Use Information

We use information to:

respond to inquiries and provide requested information;
schedule, confirm, reschedule, or cancel appointments;
process payments, refunds, receipts, and related records;
provide non-clinical grief education and coaching for individuals, and consulting for organizations;
send communications you have chosen to receive;
maintain business, tax, accounting, and compliance records;
improve our website, services, forms, and communications;
protect the security of our website, systems, clients, and business;
prevent fraud, misuse, or unauthorized access;
comply with legal obligations and respond to lawful requests.

3. Email Communications

When you join our email list, you are choosing to receive communications from Griellea. These may include educational content, information about upcoming offerings, practice updates, and resources related to grief education. You may unsubscribe at any time by using the unsubscribe link in any email or contacting us through the Contact page on this website.

If you contact us or book an appointment, we may send messages related to your inquiry, appointment, or payment, even if you are not subscribed to our email list.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies that help the site function, remember preferences, understand how visitors use the site, and improve the visitor experience. Some cookies are essential for website operation; others may relate to analytics or performance.

Where required or appropriate, we may use a cookie banner or similar tool to let visitors manage cookie choices. You may also adjust cookie settings through your browser. Our website does not currently respond to Do Not Track signals.

This website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies and similar technologies to collect and report information about how visitors use the site. That information, including your IP address and website activity data, is transmitted to and processed by Google. You may review Google's privacy policy at policies.google.com/privacy. To opt out of Google Analytics tracking, you may install the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

5. Third-Party Service Providers

Griellea works with third-party service providers to support website operation, scheduling, payment processing, email communication and delivery, virtual meetings, security, recordkeeping, and related business administration.

These providers may process limited information only as needed to provide services to Griellea or to you. Some providers act on our behalf, and others may operate under their own privacy policies and terms when you use their services through our website, booking process, payment process, email communications, or virtual meeting links.

Provider categories may include website hosting and site functionality, scheduling systems, payment processors, email platforms, virtual meeting platforms, security and fraud-prevention tools, analytics tools, professional advisors, and business administration services.

6. How We Share Information

We do not sell your personal information. We may share limited information only as reasonably necessary for the purposes described in this Privacy Policy, including with:

service providers that help us operate the website, scheduling, payment processing, email, business records, security, and virtual meetings;
professional advisors, such as accounting, legal, tax, or compliance support, if needed;
government authorities or other parties when required by law, subpoena, legal process, or to protect rights, safety, and security;
successor entities if Griellea is ever reorganized, transferred, or merged, subject to appropriate privacy protections.

7. Sensitive Information

If you choose to share personal or sensitive information through the contact form, scheduling forms, or other messages, Griellea will handle it with care and use it only to respond to your request.

8. Virtual Sessions and Recordings

If you meet with Griellea through a virtual meeting platform, that platform may process information such as your name, email address, device information, IP address, meeting metadata, and any content you choose to share.

Griellea does not record one-to-one sessions or Discovery Conversations. If you have an accessibility need related to how you access or follow session content, please communicate that before the session and Griellea will work with you to identify an appropriate measure. Any accommodation that involves creating a record of session content requires prior written consent.

9. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage appointments, maintain business and tax records, resolve disputes, comply with legal obligations, and protect the security of our business.

Email subscribers may remain on our mailing list until they unsubscribe or request removal. Payment and transaction records may be retained as needed for accounting, tax, fraud prevention, and legal purposes.

If you have signed a Client Agreement with Griellea, information related to that relationship is additionally governed by the Griellea Client Privacy Notice, which specifies the retention period for client service records. This Privacy Policy governs information collected through the website, contact forms, email list, and booking process.

10. If Griellea Ceases Operations or Transfers

If Griellea ceases operations, or if the individual provider becomes unable to continue providing services, or if Griellea’s business is transferred or succeeded by another entity, records governed by this Privacy Policy will be subject to applicable law governing the retention and disposition of business records. In the event of a business transfer or succession, records may transfer to the successor subject to appropriate privacy protections. Griellea does not make representations about the availability of records or the ability to fulfill privacy requests in circumstances of cessation or incapacity.

11. Your Choices and Privacy Requests

Depending on where you live and how you interact with Griellea, you may have the right to access, correct, delete, or obtain a copy of certain personal information.

To make a privacy request, please use the Contact page on this website and include “Privacy Request” in your message. We may need to verify your identity before completing certain requests.

12. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No website, email system, payment system, scheduling system, virtual meeting platform, or online service can be guaranteed to be completely secure, so please use care when deciding what information to send electronically.

If a security incident affecting your personal information is determined to have occurred, Griellea will notify you as required by applicable law.

13. Children’s Privacy

Griellea’s website and services are intended for adults age 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have received personal information from a minor, we will take reasonable steps to delete it.

14. Links to Other Websites

Our website may include links to third-party websites or resources. We are not responsible for the privacy practices, content, or security of those third-party websites or resources. Please review their privacy policies before providing information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. Updates apply going forward after the revised policy is posted.

16. Governing Law

This Privacy Policy is governed by the laws of the State of Arizona, United States of America, without regard to its conflict of laws principles. If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Us

For privacy questions or requests, please use the Contact page on this website and include “Privacy Request” in your message.